FAQ

◇Credit card paymentVISA, Mastercard, JCB, and American Express are available.
(We will cover the credit card payment fee.)

We will cover the credit card payment fee.

If you would like to return or exchange the product due to customer reasons, such as an order error or a different size,
We accept orders only if certain conditions (※) are met.

*We can only accept returns and size exchanges if the following conditions are met.

・Products within 10 days of receiving the product
・Products that are not used outdoors and have not been damaged, soiled, or processed or repaired
・Products that have not been damaged, stained or lost in boxes, packaging, accessories, tags, etc.
・Products that we have contacted you in advance to request a return or exchange size.

We do not accept exchanges for other products.

We do not accept exchanges for other colors.

We will handle replacements, repairs or returns.

Contact UsPlease contact us from here.

Products will only be shipped within Japan.

Normally, we will arrange for shipping within 3 business days of your order.
Delivery may take some time due to circumstances such as the New Year holidays and long holidays.

It is possible. Please specify when placing your order.

*We may not be able to accept requests depending on the area where time cannot be specified or the payment timing.

It is possible. Please specify when placing your order.

Free shipping on all items*

*Please note that additional shipping charges may be incurred for some remote islands. (In that case, we will contact you.)

It is possible. Please enter it in the "Order Notes" when placing your order.

Delivery will only be made by Sagawa Express. Other delivery companies are not available.

We can accommodate your orders before shipping.Contact UsPlease contact us from

Please check the information in the shipping email. If you can't confirmContact UsPlease contact us from here.

Normally, we will arrange for shipping within 3 business days of your order.
Delivery may take some time due to circumstances such as the New Year holidays and long holidays.

Please check that there may be an error in the registered address assigned to spam emails. If you have any questions,Contact UsPlease contact us from here.

We can accommodate your orders before shipping.Contact UsPlease contact us from here.

Orders can only be made online.

Please try changing your password. If it doesn't workContact UsPlease contact us from here.

Please reset the settings from the login screen.

You can change from your My Page after logging in.

It is possible.
Please enter it in the "Order Notes" when placing your order.

We cannot offer gift wrapping.